1. Order processing

Orders are reviewed after payment has been successfully completed. Processing includes checking the order information, preparing or programming the product, testing it where applicable, packaging it securely and arranging shipment.

Orders are normally processed on business days. Weekends, public holidays, unusually high order volumes or incomplete customer information may extend the preparation time.

2. Customized and programmed products

Some Turgo QR products require NFC programming, QR-code preparation or other customization before shipment.

Preparation normally begins after we receive all information required to complete the order. Depending on the purchased product, this may include:

• The business or organization name.
• The complete business address.
• A Google Business Profile or Google Maps link.
• Any other information requested on the product page.

3. Shipping destinations

Turgo QR currently ships to supported destinations across Europe. The countries available for delivery are displayed during checkout after the customer enters the delivery address.

An order can be completed only when shipping is available to the address entered during checkout.

We may temporarily restrict shipping to certain countries or regions because of carrier availability, legal restrictions, local conditions, operational requirements or circumstances outside our reasonable control.

4. Free shipping

Turgo QR provides free standard shipping to all supported European destinations available during checkout.

If an optional express or special delivery service is introduced in the future, any additional charge will be displayed clearly before payment. Free standard shipping will remain separate from any optional upgraded service.

5. Processing and delivery times

Orders are normally prepared and dispatched within 1–2 business days after successful payment and after receiving all information needed to program or customize the product.

Estimated delivery within supported European destinations is normally 3–5 business days after dispatch.

6. Tracking information

When tracking is available, shipment details or a tracking number will be sent to the email address supplied with the order.

Tracking updates are provided by the shipping carrier and may take some time to appear after the shipment has been created or collected.

Some free standard shipping services may provide limited tracking, depending on the destination and carrier used.

7. Delivery address

Customers are responsible for providing a complete and accurate delivery address, telephone number and contact details during checkout.

Please contact us as soon as possible if the address needs to be corrected. Once an order has been dispatched, we may be unable to change or redirect the delivery address.

If an order is returned because of an incomplete or incorrect address, refusal of delivery or failure to collect the parcel, we will contact the customer to discuss the available options.

Although the original standard shipment is free, additional charges may apply if the parcel must be shipped again because of incorrect customer information or failed collection.

8. Customs, VAT and import charges

Depending on the shipping origin and destination, an international shipment may be subject to import VAT, customs duties, handling fees or other charges imposed by local authorities or the shipping carrier.

Unless explicitly stated during checkout, these charges are not included in the product price and are the responsibility of the customer.

Free shipping refers to the transportation charge offered by Turgo QR. It does not automatically include customs duties, import VAT or fees imposed by third parties or local authorities.

Customs procedures may also extend the delivery time. Turgo QR does not control customs inspections, assessments or release times.

9. Delays, failed delivery and returned shipments

If an order is delayed, customers should first review the carrier’s tracking information where available and then contact us if further assistance is needed.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruption, customs, severe weather, public holidays, strikes, local restrictions or incorrect customer information.

If a shipment is returned to us, we will contact the customer to discuss reshipment, correction of the address or another appropriate solution. A reshipping charge may apply when the return was caused by an incorrect address, refusal of delivery or failure to collect the parcel.

10. Damaged, missing or incorrect orders

Please inspect the order after delivery. If the parcel or product arrives damaged, contains an incorrect item or appears incomplete, contact us promptly.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs of the product and packaging.
• Video evidence where relevant to a technical issue.

We will review the information and provide assistance in accordance with our Return & Refund Policy and applicable consumer-protection law.

If tracking marks a shipment as delivered but it has not been received, please contact the carrier and our support team as soon as possible.

11. Contact information

For questions about order preparation, free shipping, tracking or delivery, contact our customer support team:

• Email: info@turgomedia.com
• Phone: +971 56 574 2752
• WhatsApp: +46 72 228 22 21

Turgo QR is a commercial brand operated by ADVERTISING ALSAAADA SAFERAT SERVICES.