How can we help?
Find answers about our NFC and QR products, free programming service, ordering process, shipping, compatibility and customer support.
Ready to use
Customized products are programmed and tested before shipment.
Simple technology
Customers can tap with NFC or scan the printed QR code.
Customer support
Contact us if you need assistance before or after ordering.
Common questions
The information below explains how our products and services work.
An NFC and QR product gives customers two quick ways to open a digital destination. They can tap the product using a compatible smartphone or scan the printed QR code with their camera.
No. In most cases, customers do not need to install an application. They can use their phone’s built-in NFC function or camera to access the destination.
Yes. When a product listing states that free programming is included, we program and test the NFC chip before shipping at no additional charge.
Please send us your business name and full business address. You may also send your Google Business Profile or Google Maps link. We use this information to identify the correct business profile and prepare the Google review destination.
Yes. Customized Google Review products are programmed and tested before shipment. Once delivered, you can place the product at your counter, reception desk, table or customer service area.
NFC compatibility depends on the smartphone model and settings. Most modern iPhone and Android devices support NFC. Customers can still use the printed QR code if NFC is unavailable or disabled.
No. The NFC chip does not require a battery or charging. It is activated by the compatible smartphone when the customer taps the product.
This depends on the product and how it is configured. Please contact us before ordering if you require a rewritable or changeable NFC destination. Google Review products are prepared specifically for the business information provided.
Preparation time depends on the product, quantity and customization requirements. Customized orders require additional time for programming and testing. Estimated processing and delivery information is provided in our Shipping Policy.
Orders are packaged and shipped to the delivery address entered during checkout. Shipping methods, estimated delivery times, supported destinations and possible charges are explained in our Shipping Policy.
Customized or programmed products may not qualify for return when they were prepared according to the information supplied by the customer. Faulty, damaged or incorrectly supplied products are handled according to our Return & Refund Policy and applicable consumer law.
Contact our support team as soon as possible and include your order number, a description of the issue and clear photos or video where relevant. We will review the case and assist you according to our published policies.
You can contact us by email at info@turgomedia.com, by phone at +971 56 574 2752, or through WhatsApp at +46 72 228 22 21 .
Still have a question?
Contact our support team and we will help you choose or use the right product.