1. Who controls your personal information

The data controller responsible for personal information processed through this website is:

ADVERTISING ALSAAADA SAFERAT SERVICES
Trading under the brand name Turgo QR
Office 402, Hamdan Street
Abu Dhabi, United Arab Emirates

Email: info@turgomedia.com

Telephone: +971 56 574 2752

WhatsApp: +46 72 228 22 21

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

• Visit or browse the Turgo QR website.
• Create or use a customer account.
• Place an order through our online store.
• Request product programming or customization.
• Subscribe to marketing communications where available.
• Contact us by email, telephone, WhatsApp or a website form.
• Interact with our customer support service.

This policy does not control the privacy practices of independent third-party websites or services that may be linked from our website.

3. Personal information we collect

The information we collect depends on how you use the website and which products or services you request.

4. How we collect personal information

We collect personal information in several ways:

• Directly from you when you complete forms, create an account, place an order or contact us.
• Automatically through cookies, server logs and similar technologies when you use the website.
• From payment providers, shipping carriers and service providers involved in processing your order.
• From publicly available business listings when necessary to locate the correct Google Business Profile or other destination requested for your product.
• From social media or messaging platforms when you communicate with us through those services.

5. How we use personal information

We may use personal information to:

• Process, confirm and manage customer orders.
• Program, test and customize NFC and QR products.
• Find and verify the correct Google Business Profile.
• Deliver products and provide tracking information.
• Process payments, refunds and chargebacks.
• Create and manage customer accounts.
• Respond to questions, complaints and support requests.
• Prevent fraud, misuse and unauthorized transactions.
• Maintain the security and functionality of the website.
• Comply with accounting, tax and legal obligations.
• Improve our products, website and customer experience.
• Send marketing communications where permitted.
• Measure website performance and advertising effectiveness.
• Establish, exercise or defend legal claims.

6. Legal bases for processing

Where European data-protection law applies, we rely on one or more of the following legal bases:

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. WooCommerce and customer accounts

Our online store may use WooCommerce to manage products, customer accounts, shopping carts, checkout information and orders.

When you place an order, information such as your name, contact details, billing address, delivery address, products purchased and order history may be stored within our website and WooCommerce system.

If you create a customer account, your account information and order history may be retained to allow you to sign in, review orders and simplify future purchases.

You are responsible for keeping your account password confidential. Please contact us if you believe your account has been accessed without authorization.

8. Payments and Stripe

Payments may be processed through Stripe or another payment provider shown during checkout.

When you submit payment information, it may be transmitted directly to the payment provider through secure payment technology. We do not normally receive or store your complete card number, card security code or full bank-account credentials.

We may receive limited payment information such as:

• The payment status.
• The payment method type.
• The card brand and last digits where available.
• The transaction identifier.
• Fraud or risk information.
• Refund, dispute or chargeback information.

Payment providers process personal information under their own privacy notices and legal obligations.

9. Product programming and customization

Certain products require customer-specific information to program an NFC chip or create a QR-code destination.

Depending on the product, we may use:

• Your business name and business address.
• A Google Business Profile or Google Maps listing.
• A website, social media or digital-menu link.
• A logo, design or other material supplied by you.
• Instructions concerning the intended destination of the product.

We use this information to prepare, verify and test the product before shipment. Please ensure that you are authorized to provide any business, logo, link, image or other material submitted to us.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping-cart functionality, protect the website and understand how visitors use our services.

Essential cookies

Essential cookies are required for functions such as shopping carts, checkout, account login, payment security, fraud prevention and website stability.

Preference cookies

Preference cookies may remember choices such as language, location or website settings.

Analytics cookies

Analytics cookies may help us understand website traffic, popular pages, device types and how visitors interact with the website.

Advertising cookies

Advertising cookies may be used to measure campaigns, limit repeated advertising and show more relevant advertisements where permitted.

Where required, non-essential cookies will be used only after you provide consent through the cookie banner or preference tool.

Additional details may be provided in our separate Cookie Policy .

11. Analytics, pixels and advertising

We may use analytics or advertising services such as Google Analytics, Google Ads, Meta Pixel or similar tools.

These services may process technical and usage information including:

• IP address and approximate location.
• Browser and device information.
• Pages visited and actions taken.
• Referring websites or advertising campaigns.
• Cookie and advertising identifiers.
• Purchase or conversion events.

These tools should be activated only where they are actually installed and, where required, after the visitor has provided valid consent.

12. When we share personal information

We do not sell personal information as part of our ordinary business. We may share necessary information with service providers that help us operate the website and fulfil customer orders.

These recipients may include:

• Website hosting and technical-support providers.
• WooCommerce and ecommerce service providers.
• Payment processors such as Stripe.
• Shipping carriers and logistics providers.
• Email, communications and customer-support providers.
• Analytics and advertising providers where enabled.
• Accountants, auditors, insurers and professional advisers.
• Government authorities or courts where disclosure is legally required.
• Parties involved in a business sale, restructuring or transfer.

We seek to provide service providers only with the information reasonably necessary for their role.

13. International data transfers

Turgo QR is operated by a business located in the United Arab Emirates and offers products to customers in Europe. Personal information may therefore be processed outside the European Economic Area.

Some technology, payment, hosting, shipping or analytics providers may also process information in different countries.

Where required by applicable data-protection law, we will use appropriate safeguards for international transfers, such as:

• An adequacy decision issued by a competent authority.
• Approved standard contractual clauses.
• Contractual, technical and organizational safeguards.
• Another lawful transfer mechanism.

14. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods may vary depending on the type of information:

• Order and transaction records may be retained for the period required by accounting, tax and commercial law.
• Customer account information may be retained while the account remains active and for a reasonable period afterwards.
• Customer-support communications may be retained while an issue is open and for a reasonable period after resolution.
• Marketing information may be retained until consent is withdrawn, the person unsubscribes or the information is no longer needed.
• Security logs may be retained for a limited period to detect misuse, fraud or unauthorized access.

Information may be retained for longer where necessary to establish, exercise or defend legal claims.

15. How we protect personal information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

Measures may include:

• Encrypted HTTPS connections.
• Secure payment processing.
• Restricted administrative access.
• Strong passwords and account-access controls.
• Software and security updates.
• Website backups and monitoring.
• Fraud and abuse detection.

No internet transmission or electronic-storage system can be guaranteed to be completely secure. Customers should also protect their passwords, devices and account information.

16. Your data-protection rights

Depending on your location and applicable law, you may have the right to:

• Receive information about how your personal data is used.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent data-protection authority.

These rights are not absolute. A request may be limited where retention or processing is required by law, necessary to complete a contract or needed to establish or defend legal claims.

How to submit a request

To exercise a privacy right, email: info@turgomedia.com .

Please write Privacy Request in the subject line and explain the request clearly. We may need to verify your identity before disclosing, correcting or deleting personal information.

17. Children’s privacy

Our products and online store are intended for businesses and adults able to enter into a purchase agreement.

We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information without appropriate authorization, contact us so that we can review and delete it where appropriate.

18. Third-party links and services

Our website or products may contain links to Google, social media, customer websites, digital menus or other third-party services.

We are not responsible for the privacy practices of independent third-party websites. You should review the privacy policy of any external service before providing personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, payment methods, tracking technologies, legal obligations or business operations.

The latest version will be published on this page with an updated date. Material changes may also be communicated through the website or by another appropriate method.

20. Contact information

For questions about this Privacy Policy or the handling of your personal information, contact:

ADVERTISING ALSAAADA SAFERAT SERVICES
Trading as Turgo QR
Office 402, Hamdan Street
Abu Dhabi, United Arab Emirates

• Email: info@turgomedia.com
• Phone: +971 56 574 2752
• WhatsApp: +46 72 228 22 21