{"id":127,"date":"2026-07-21T16:30:52","date_gmt":"2026-07-21T16:30:52","guid":{"rendered":"https:\/\/qr.turgomedia.com\/?page_id=127"},"modified":"2026-07-21T16:37:43","modified_gmt":"2026-07-21T16:37:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/qr.turgomedia.com\/de\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"127\" class=\"elementor elementor-127\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-e9fb8dc e-flex e-con-boxed e-con e-parent\" data-id=\"e9fb8dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43813b7 elementor-widget elementor-widget-html\" data-id=\"43813b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.turgo-faq-page{\n    font-family:Arial,sans-serif;\n 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}\n\n    .turgo-faq-hero p{\n        font-size:16px;\n    }\n\n    .turgo-faq-question{\n        padding:19px 18px;\n        font-size:16px;\n    }\n\n    .turgo-faq-answer{\n        padding:0 18px 20px;\n    }\n\n    .turgo-faq-cta-box{\n        padding:30px 24px;\n    }\n}\n<\/style>\n\n<main class=\"turgo-faq-page\">\n\n    <section class=\"turgo-faq-hero\">\n        <div class=\"turgo-faq-container\">\n            <span class=\"turgo-faq-badge\">FREQUENTLY ASKED QUESTIONS<\/span>\n\n            <h1>How can we help?<\/h1>\n\n            <p>\n                Find answers about our NFC and QR products, free programming service,\n                ordering process, shipping, compatibility and customer support.\n            <\/p>\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-faq-summary\">\n        <div class=\"turgo-faq-container\">\n            <div class=\"turgo-faq-summary-grid\">\n\n                <div class=\"turgo-faq-summary-card\">\n                    <span>\u26a1<\/span>\n                    <h3>Ready to use<\/h3>\n                    <p>\n                        Customized products are programmed and tested before shipment.\n                    <\/p>\n                <\/div>\n\n                <div class=\"turgo-faq-summary-card\">\n                    <span>\u25ce<\/span>\n                    <h3>Simple technology<\/h3>\n                    <p>\n                        Customers can tap with NFC or scan the printed QR code.\n                    <\/p>\n                <\/div>\n\n                <div class=\"turgo-faq-summary-card\">\n                    <span>\u2713<\/span>\n                    <h3>Customer support<\/h3>\n                    <p>\n                        Contact us if you need assistance before or after ordering.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-faq-section\">\n        <div class=\"turgo-faq-container\">\n\n            <div class=\"turgo-faq-section-title\">\n                <h2>Common questions<\/h2>\n                <p>\n                    The information below explains how our products and services work.\n                <\/p>\n            <\/div>\n\n            <div class=\"turgo-faq-list\">\n\n                <div class=\"turgo-faq-item active\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        What is an NFC and QR product?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            An NFC and QR product gives customers two quick ways to open a digital destination.\n                            They can tap the product using a compatible smartphone or scan the printed QR code\n                            with their camera.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Does the customer need to install an application?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            No. In most cases, customers do not need to install an application.\n                            They can use their phone\u2019s built-in NFC function or camera to access the destination.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Is programming included with the product?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Yes. When a product listing states that free programming is included,\n                            we program and test the NFC chip before shipping at no additional charge.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        What information do I need to send for a Google Review product?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Please send us your business name and full business address.\n                            You may also send your Google Business Profile or Google Maps link.\n                            We use this information to identify the correct business profile and prepare\n                            the Google review destination.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Will my Google Review product arrive ready to use?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Yes. Customized Google Review products are programmed and tested before shipment.\n                            Once delivered, you can place the product at your counter, reception desk,\n                            table or customer service area.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Which smartphones are compatible?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            NFC compatibility depends on the smartphone model and settings.\n                            Most modern iPhone and Android devices support NFC.\n                            Customers can still use the printed QR code if NFC is unavailable or disabled.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Does the NFC product require a battery?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            No. The NFC chip does not require a battery or charging.\n                            It is activated by the compatible smartphone when the customer taps the product.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Can the NFC destination be changed later?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            This depends on the product and how it is configured.\n                            Please contact us before ordering if you require a rewritable or changeable NFC destination.\n                            Google Review products are prepared specifically for the business information provided.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        How long does order preparation take?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Preparation time depends on the product, quantity and customization requirements.\n                            Customized orders require additional time for programming and testing.\n                            Estimated processing and delivery information is provided in our Shipping Policy.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        How will my order be shipped?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Orders are packaged and shipped to the delivery address entered during checkout.\n                            Shipping methods, estimated delivery times, supported destinations and possible charges\n                            are explained in our Shipping Policy.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        Can I return a customized product?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Customized or programmed products may not qualify for return when they were prepared\n                            according to the information supplied by the customer.\n                            Faulty, damaged or incorrectly supplied products are handled according to our\n                            Return &amp; Refund Policy and applicable consumer law.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        What should I do if my product is damaged or does not work?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            Contact our support team as soon as possible and include your order number,\n                            a description of the issue and clear photos or video where relevant.\n                            We will review the case and assist you according to our published policies.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"turgo-faq-item\">\n                    <button class=\"turgo-faq-question\" type=\"button\">\n                        How can I contact Turgo QR?\n                        <span class=\"turgo-faq-plus\"><\/span>\n                    <\/button>\n\n                    <div class=\"turgo-faq-answer\">\n                        <p>\n                            You can contact us by email at\n                            <a href=\"mailto:info@turgomedia.com\">info@turgomedia.com<\/a>,\n                            by phone at\n                            <a href=\"tel:+971565742752\">+971 56 574 2752<\/a>,\n                            or through WhatsApp at\n                            <a href=\"https:\/\/wa.me\/46722282221\" target=\"_blank\" rel=\"noopener\">\n                                +46 72 228 22 21\n                            <\/a>.\n                        <\/p>\n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-faq-cta\">\n        <div class=\"turgo-faq-container\">\n            <div class=\"turgo-faq-cta-box\">\n\n                <div>\n                    <h2>Still have a question?<\/h2>\n                    <p>\n                        Contact our support team and we will help you choose or use the right product.\n                    <\/p>\n                <\/div>\n\n                <a class=\"turgo-faq-cta-button\" href=\"\/de\/contact\/\">\n                    Contact Us\n                <\/a>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n<\/main>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n    const faqItems = document.querySelectorAll(\".turgo-faq-item\");\n\n    faqItems.forEach(function (item) {\n        const button = item.querySelector(\".turgo-faq-question\");\n\n        button.addEventListener(\"click\", function () {\n            item.classList.toggle(\"active\");\n        });\n    });\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS How can we help? Find answers about our NFC and QR products, free programming service, ordering process, shipping, compatibility and customer support. \u26a1 Ready to use Customized products are programmed and tested before shipment. \u25ce Simple technology Customers can tap with NFC or scan the printed QR code. \u2713 Customer support Contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":6,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":133,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/127\/revisions\/133"}],"wp:attachment":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}