{"id":115,"date":"2026-07-21T15:33:28","date_gmt":"2026-07-21T15:33:28","guid":{"rendered":"https:\/\/qr.turgomedia.com\/?page_id=115"},"modified":"2026-07-22T02:37:00","modified_gmt":"2026-07-22T02:37:00","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/qr.turgomedia.com\/de\/return-refund-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"115\" class=\"elementor elementor-115\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b252e0a e-con e-atomic-element e-flexbox-base e-78bb5ff\" data-id=\"b252e0a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b252e0a\">\n    \t\t<div class=\"elementor-element elementor-element-4087d28 elementor-widget elementor-widget-html\" data-id=\"4087d28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.turgo-return-page{\n    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}\n}\n<\/style>\n\n<main class=\"turgo-return-page\">\n\n    <section class=\"turgo-return-hero\">\n        <div class=\"turgo-return-container\">\n\n            <span class=\"turgo-return-badge\">\n                CUSTOMER RETURNS & REFUNDS\n            <\/span>\n\n            <h1>Return &amp; Refund Policy<\/h1>\n\n            <p>\n                This policy explains when products purchased from Turgo QR may be returned,\n                replaced, repaired or refunded, including the conditions that apply to\n                customized and programmed NFC and QR products.\n            <\/p>\n\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-return-updated\">\n        <div class=\"turgo-return-container\">\n            <div class=\"turgo-return-updated-box\">\n                Last updated: July 21, 2026\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-return-highlights\">\n        <div class=\"turgo-return-container\">\n\n            <div class=\"turgo-return-highlights-grid\">\n\n                <div class=\"turgo-return-highlight\">\n                    <div class=\"turgo-return-highlight-icon\">14<\/div>\n\n                    <h3>Standard products<\/h3>\n\n                    <p>\n                        Eligible non-customized products may generally be returned within\n                        14 days of delivery.\n                    <\/p>\n                <\/div>\n\n                <div class=\"turgo-return-highlight\">\n                    <div class=\"turgo-return-highlight-icon\">QR<\/div>\n\n                    <h3>Customized products<\/h3>\n\n                    <p>\n                        Products programmed or prepared specifically for your business may\n                        not qualify for change-of-mind returns.\n                    <\/p>\n                <\/div>\n\n                <div class=\"turgo-return-highlight\">\n                    <div class=\"turgo-return-highlight-icon\">\u2713<\/div>\n\n                    <h3>Faulty products<\/h3>\n\n                    <p>\n                        Your legal rights remain protected when a product is defective,\n                        damaged or not as described.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-return-content\">\n        <div class=\"turgo-return-container\">\n\n            <div class=\"turgo-return-layout\">\n\n                <aside class=\"turgo-return-nav\">\n\n                    <h3>On this page<\/h3>\n\n                    <div class=\"turgo-return-nav-links\">\n                        <a href=\"#overview\">Policy overview<\/a>\n                        <a href=\"#withdrawal\">14-day withdrawal right<\/a>\n                        <a href=\"#customized\">Customized products<\/a>\n                        <a href=\"#cancellations\">Order cancellations<\/a>\n                        <a href=\"#conditions\">Return conditions<\/a>\n                        <a href=\"#process\">How to request a return<\/a>\n                        <a href=\"#return-shipping\">Return shipping costs<\/a>\n                        <a href=\"#inspection\">Inspection of returns<\/a>\n                        <a href=\"#refunds\">Refund processing<\/a>\n                        <a href=\"#damaged\">Damaged or incorrect products<\/a>\n                        <a href=\"#faulty\">Faulty products and guarantee<\/a>\n                        <a href=\"#lost\">Lost return parcels<\/a>\n                        <a href=\"#contact\">Contact information<\/a>\n                    <\/div>\n\n                <\/aside>\n\n                <div class=\"turgo-return-main\">\n\n                    <section class=\"turgo-return-section\" id=\"overview\">\n\n                        <h2>1. Policy overview<\/h2>\n\n                        <p>\n                            We want customers to receive products that are correctly prepared,\n                            accurately described and suitable for their intended purpose.\n                        <\/p>\n\n                        <p>\n                            Return and refund eligibility depends on whether the product is:\n                        <\/p>\n\n                        <ul>\n                            <li>A standard, non-customized product.<\/li>\n                            <li>A customized, printed or programmed product.<\/li>\n                            <li>Faulty, damaged, incomplete or incorrectly supplied.<\/li>\n                        <\/ul>\n\n                        <p>\n                            Nothing in this policy limits any mandatory consumer rights available\n                            under applicable law.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"withdrawal\">\n\n                        <h2>2. Fourteen-day right of withdrawal<\/h2>\n\n                        <p>\n                            Consumers purchasing eligible standard products online may generally\n                            notify us of their decision to withdraw from the purchase within\n                            <strong>14 days after receiving the product<\/strong>, without needing\n                            to provide a reason.\n                        <\/p>\n\n                        <p>\n                            To exercise this right, the customer must send a clear statement by\n                            email before the 14-day period expires.\n                        <\/p>\n\n                        <p>\n                            After notifying us, the customer must return the eligible product\n                            promptly and in accordance with the return instructions provided.\n                        <\/p>\n\n                        <div class=\"turgo-return-note\">\n                            <strong>Important<\/strong>\n\n                            <p>\n                                The statutory withdrawal right may not apply to products made,\n                                personalized, printed or programmed specifically according to\n                                the customer\u2019s instructions.\n                            <\/p>\n                        <\/div>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"customized\">\n\n                        <h2>3. Customized and programmed products<\/h2>\n\n                        <p>\n                            Many Turgo QR products are prepared specifically for an individual\n                            customer or business. This may include:\n                        <\/p>\n\n                        <ul>\n                            <li>NFC products programmed with a customer-specific destination.<\/li>\n                            <li>QR codes created for a particular business or location.<\/li>\n                            <li>Google Review products prepared for a named business.<\/li>\n                            <li>Products printed with a custom QR code, logo, name or design.<\/li>\n                            <li>Products manufactured or modified according to customer instructions.<\/li>\n                        <\/ul>\n\n                        <div class=\"turgo-return-warning\">\n                            <strong>Change-of-mind returns<\/strong>\n\n                            <p>\n                                Once customization, programming or customer-specific production has\n                                started, these products may not be eligible for cancellation, return\n                                or refund merely because the customer changed their mind.\n                            <\/p>\n                        <\/div>\n\n                        <p style=\"margin-top:20px;\">\n                            This exclusion does not remove the customer\u2019s rights if the customized\n                            product is defective, damaged, incorrectly supplied or does not match\n                            the agreed order details.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"cancellations\">\n\n                        <h2>4. Order cancellations<\/h2>\n\n                        <p>\n                            Contact us as soon as possible if you wish to cancel an order.\n                        <\/p>\n\n                        <p>\n                            A standard order may be cancelled before it has been dispatched,\n                            subject to its preparation status.\n                        <\/p>\n\n                        <p>\n                            A customized or programmed order may not be cancelled after we have\n                            started programming, printing, production or other customer-specific\n                            preparation.\n                        <\/p>\n\n                        <p>\n                            If we can cancel an eligible order before preparation or dispatch,\n                            the payment will be refunded to the original payment method.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"conditions\">\n\n                        <h2>5. Conditions for eligible returns<\/h2>\n\n                        <p>\n                            To qualify for a change-of-mind return, an eligible standard product\n                            should normally be:\n                        <\/p>\n\n                        <ul>\n                            <li>Returned within the permitted period.<\/li>\n                            <li>Unused beyond what is reasonably necessary to inspect it.<\/li>\n                            <li>In its original condition.<\/li>\n                            <li>Returned with included parts, accessories and documentation.<\/li>\n                            <li>Securely packaged to avoid damage during return transport.<\/li>\n                            <li>Accompanied by proof of purchase or the relevant order number.<\/li>\n                        <\/ul>\n\n                        <p>\n                            The customer may be responsible for any reduction in value caused by\n                            handling beyond what was necessary to establish the nature,\n                            characteristics and functioning of the product.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"process\">\n\n                        <h2>6. How to request a return<\/h2>\n\n                        <p>\n                            Do not return a product without contacting us first.\n                        <\/p>\n\n                        <p>To request a return, email us with:<\/p>\n\n                        <ol>\n                            <li>Your full name.<\/li>\n                            <li>Your order number.<\/li>\n                            <li>The product you wish to return.<\/li>\n                            <li>The reason for the request.<\/li>\n                            <li>Photographs or video if the product is damaged or faulty.<\/li>\n                        <\/ol>\n\n                        <p>\n                            We will review the request and provide the appropriate return\n                            instructions and return address where applicable.\n                        <\/p>\n\n                        <div class=\"turgo-return-note\">\n                            <strong>Return authorization<\/strong>\n\n                            <p>\n                                Sending an item to an address without our return instructions may\n                                delay processing and may result in the parcel being rejected or lost.\n                            <\/p>\n                        <\/div>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"return-shipping\">\n\n                        <h2>7. Return shipping costs<\/h2>\n\n                        <p>\n                            For an eligible change-of-mind return, the customer is normally\n                            responsible for the direct cost of returning the product.\n                        <\/p>\n\n                        <p>\n                            We recommend using a reliable, tracked shipping service and keeping\n                            proof of postage until the return has been completed.\n                        <\/p>\n\n                        <p>\n                            When a confirmed return is required because the product was defective,\n                            damaged, incorrectly supplied or materially different from the order,\n                            reasonable return costs will be handled in accordance with applicable\n                            law and the instructions provided by our support team.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"inspection\">\n\n                        <h2>8. Inspection of returned products<\/h2>\n\n                        <p>\n                            Returned products are inspected after receipt.\n                        <\/p>\n\n                        <p>\n                            We may check:\n                        <\/p>\n\n                        <ul>\n                            <li>The condition of the product.<\/li>\n                            <li>Whether all parts and accessories are included.<\/li>\n                            <li>Whether the product has been used or damaged.<\/li>\n                            <li>Whether it matches the product authorized for return.<\/li>\n                            <li>Whether the stated fault or issue can be verified.<\/li>\n                        <\/ul>\n\n                        <p>\n                            We will contact the customer if further information is required or\n                            if the returned product does not meet the conditions of the authorized return.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"refunds\">\n\n                        <h2>9. Refund processing<\/h2>\n\n                        <p>\n                            Approved refunds are normally issued to the original payment method.\n                        <\/p>\n\n                        <p>\n                            For a valid withdrawal from an eligible purchase, refunds will be\n                            processed within the period required by applicable law. We may wait\n                            until the returned product is received or until the customer provides\n                            reliable evidence that it has been sent back.\n                        <\/p>\n\n                        <p>\n                            Once a refund is submitted, the time needed for it to appear in the\n                            customer\u2019s account depends on the bank, card issuer or payment provider.\n                        <\/p>\n\n                        <p>\n                            We do not normally refund optional upgraded delivery costs that exceed\n                            the cost of the standard delivery method, unless required by law.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"damaged\">\n\n                        <h2>10. Damaged, incomplete or incorrect products<\/h2>\n\n                        <p>\n                            Please inspect your order promptly after delivery.\n                        <\/p>\n\n                        <p>\n                            Contact us as soon as possible if:\n                        <\/p>\n\n                        <ul>\n                            <li>The product arrived damaged.<\/li>\n                            <li>The parcel is incomplete.<\/li>\n                            <li>You received the wrong product.<\/li>\n                            <li>The QR code or NFC programming does not match the agreed information.<\/li>\n                            <li>The delivered product materially differs from its description.<\/li>\n                        <\/ul>\n\n                        <p>\n                            Please include clear photographs of the product, packaging and shipping\n                            label, as well as video evidence where relevant to a technical problem.\n                        <\/p>\n\n                        <p>\n                            After reviewing the case, we may offer an appropriate solution such as\n                            correction, reprogramming, repair, replacement, price reduction or refund,\n                            depending on the circumstances and applicable law.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"faulty\">\n\n                        <h2>11. Faulty products and legal guarantee<\/h2>\n\n                        <p>\n                            Customers retain their statutory rights when a product is defective,\n                            does not work as reasonably expected or does not match the description\n                            or agreed order.\n                        <\/p>\n\n                        <p>\n                            Depending on the circumstances, the available remedy may include:\n                        <\/p>\n\n                        <ul>\n                            <li>Repairing or correcting the product.<\/li>\n                            <li>Reprogramming the NFC chip or QR destination.<\/li>\n                            <li>Replacing the product.<\/li>\n                            <li>Reducing the price.<\/li>\n                            <li>Issuing a partial or full refund when an appropriate repair or replacement is unavailable.<\/li>\n                        <\/ul>\n\n                        <div class=\"turgo-return-success\">\n                            <strong>Your legal rights remain protected<\/strong>\n\n                            <p>\n                                The customized nature of a product does not remove your rights when\n                                the product is faulty, damaged, incorrectly supplied or not prepared\n                                according to the agreed specifications.\n                            <\/p>\n                        <\/div>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"lost\">\n\n                        <h2>12. Lost or undelivered return parcels<\/h2>\n\n                        <p>\n                            Customers are responsible for the return parcel until it reaches the\n                            return address provided by us, except where we arranged the return shipment.\n                        <\/p>\n\n                        <p>\n                            We strongly recommend using tracked shipping. Turgo QR cannot normally\n                            issue a refund for a return parcel that cannot be located or shown as delivered.\n                        <\/p>\n\n                    <\/section>\n\n                    <section class=\"turgo-return-section\" id=\"contact\">\n\n                        <h2>13. Contact information<\/h2>\n\n                        <p>\n                            For return, cancellation, product issue or refund requests, contact:\n                        <\/p>\n\n                        <ul>\n                            <li>\n                                Email:\n                                <a href=\"mailto:info@turgomedia.com\">\n                                    info@turgomedia.com\n                                <\/a>\n                            <\/li>\n\n                            <li>\n                                Phone:\n                                <a href=\"tel:+971565742752\">\n                                    +971 56 574 2752\n                                <\/a>\n                            <\/li>\n\n                            <li>\n                                WhatsApp:\n                                <a href=\"https:\/\/wa.me\/46722282221\" target=\"_blank\" rel=\"noopener noreferrer\">\n                                    +46 72 228 22 21\n                                <\/a>\n                            <\/li>\n                        <\/ul>\n\n                        <p>\n                            Please include your order number in all messages relating to an\n                            existing purchase.\n                        <\/p>\n\n                        <p>\n                            <strong>Turgo QR<\/strong> is a commercial brand operated by\n                            <strong>ADVERTISING ALSAAADA SAFERAT SERVICES<\/strong>.\n                        <\/p>\n\n                    <\/section>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <section class=\"turgo-return-contact\">\n        <div class=\"turgo-return-container\">\n\n            <div class=\"turgo-return-contact-box\">\n\n                <div>\n                    <h2>Need help with a return?<\/h2>\n\n                    <p>\n                        Contact our support team before sending any product back and include\n                        your order number whenever possible.\n                    <\/p>\n                <\/div>\n\n                <a class=\"turgo-return-contact-button\" href=\"\/de\/contact\/\">\n                    Contact Support\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n    <\/section>\n\n<\/main>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CUSTOMER RETURNS &#038; REFUNDS Return &amp; Refund Policy This policy explains when products purchased from Turgo QR may be returned, replaced, repaired or refunded, including the conditions that apply to customized and programmed NFC and QR products. Last updated: July 21, 2026 14 Standard products Eligible non-customized products may generally be returned within 14 days [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":3,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"predecessor-version":[{"id":149,"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/pages\/115\/revisions\/149"}],"wp:attachment":[{"href":"https:\/\/qr.turgomedia.com\/de\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}